Complaints Procedure

Any concern raised by our clients is another opportunity for Jim’s Home Care to improve our services, so we encourage clients to raise their concerns directly with us.

If the client has a complaint about the care or services we provide, here are the steps that can lead to a satisfactory resolution.

The client can have an open discussion with their Case Manager

 

Contact the Client Services Manager on (03) 9317 3597 to raise your concerns.

 

Contact the Client Services Manager and arrange a meeting either at our office at

14/44-56 Hampstead Road, Maidstone, 3012

Or at your home

Write to:

Client Services Manager

Jim’s Home Care

14/44-56 Hampstead Road

Maidstone, VIC 3012

 

The client can contact an advocate to help with the complaint by calling

National Aged Care Advocacy  

Phone : 1800 700 600 

    

The client, or anyone on their behalf, can contact the Aged Care Complaints Commissioner  

Phone : 1800 550 552

Or on www.agedcarecomplaint.gov.au

Or in writing to:  

Aged Care Complaints Commissioner

GPO Box 9848

Melbourne, VIC 300

If the client is not satisfied with the outcome of the handling of their complaint, they can contact the Commonwealth Ombudsman phone : 1300 362 072 or visit the website

www.ombudsman.gov.au/making-a-complaint